Help Scout
VSCrisp
Help Scout vs Crisp (2026)
Features, pricing, and head-to-head comparison
Last updated: March 2, 2026
Quick Verdict
Best Price
Help Scout
$25/mo
Highest Rated
Crisp
⭐ 4.6/5
Free Plan
Crisp
At a Glance
| Help Scout | Crisp | |
|---|---|---|
| Starting Price | $25/mo | Free |
| Rating | 4.5/5 | 4.6/5 |
| Free Plan | No | Yes |
| Category | — | — |
Feature Comparison
0
Help Scout wins
13
Tied
0
Crisp wins
| Feature | Help Scout | Crisp |
|---|---|---|
| API access | ✓ | ✓ |
| Canned responses | ✓ | ✓ |
| Chatbot / AI assistant | ✓Basic | ✓ |
| Collision detection | ✓ | ✓ |
| Customer satisfaction (CSAT) | ✓ | ✓ |
| Knowledge base | ✓ | ✓ |
| Live chat widget | ✓ | ✓ |
| Mobile app | ✓ | ✓ |
| Multi-channel support | ✓ | ✓ |
| Reporting & analytics | ✓ | ✓ |
| SLA management | ✕ | ✕ |
| Shared inbox | ✓ | ✓ |
| Ticketing system | ✓ | ✓ |
Pricing Comparison
Help Scout
Standard$25/mo
Per user
Plus$50/mo
Per user
Pro$65/mo
Per user
Crisp
FreeFree
2
Pro$25/mo
4
Unlimited$95/mo
Unlimited
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